Privacy

Privacy Policy

Last Updated: 5th June 2023

QuickZeros Privacy Commitment

At QuickZeros, safeguarding the privacy of our customers and users has always been a cornerstone of our business practices. From our inception, we have prioritized the protection of your personal data, well before privacy became a widely recognized and legally mandated standard. We collect only the minimal amount of information necessary for our business operations and specific transactions. Our commitment extends beyond mere compliance; we ensure transparency by informing you of the data we collect and providing options to opt out of particular interactions. Importantly, QuickZeros does not generate revenue from advertising. We have never monetized user data for advertising purposes, thus avoiding conflicts of interest that could compromise your privacy.

Purpose of This Privacy Policy

This Privacy Policy aims to clearly define what information we collect, how we use it, and the limits on its use. While the policy may be extensive, we have endeavored to present it in straightforward terms to address all pertinent issues.

Scope of This Privacy Policy

This Privacy Policy applies to all QuickZeros websites, products, and services that link to this document. It also covers our mobile applications and any applications available on QuickZeros online marketplace or other third-party marketplaces. Please note that this policy does not apply to products or services with separate privacy policies.

This Privacy Policy is Organized into Three Sections:

  • Part I – Information QuickZeros Collects and Controls
  • Part II – Information That QuickZeros Processes on Your Behalf
  • Part III – General Information

Part I – Information QuickZeros Collects and Controls

1. Information You Provide Us

  • Account Signup: To create an account, we collect essential details such as your name, contact number, email address, company name, and country. You will also choose a username and password. Optional information, like your photo, time zone, and preferred language, can be provided but is not required. If you choose, you can also set a security question and answer for account recovery purposes.
  • Event Registrations and Form Submissions: Information provided when registering for events (e.g., webinars, seminars), subscribing to newsletters, downloading materials, participating in contests or surveys, or requesting support is recorded.
  • Payment Processing: For purchases, we request your name, contact information, and payment details (e.g., credit card information). While we store only the cardholder’s name, address, expiry date, and the last four digits of the card number, we do not retain the full credit card number. With your consent, we may store encrypted payment information for future transactions.
  • Testimonials: When you allow us to post testimonials, we may use your name and other personal details. You will have the opportunity to review and approve the testimonial before it is published. To update or delete a testimonial, contact us at privacy@QuickZeros.com.
  • Interactions with QuickZeros: We may record and analyze interactions such as emails, phone calls, and chat conversations with our support and sales teams to improve service quality.

2. Information Collected Automatically

  • Browser, Device, and Server Information: We collect data such as IP addresses, browser types, language preferences, and device details when you visit our websites. This helps us understand visitor behavior and improve our services.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, track product usage, and understand website navigation. We primarily use first-party cookies and avoid third-party cookies for non-essential tracking. Detailed information about our cookie usage is available here.
  • Application Logs and Mobile Analytics: Information from logs and analytics tools about your use of our products and services helps us understand usage patterns and improve functionality.

3. Information Collected from Third Parties

  • Federated Authentication: If you use federated services like LinkedIn, Microsoft, or Google to log in, these services may share certain personal information with us.
  • Referrals: If you are referred to QuickZeros through a referral program, the referrer may provide us with your contact information. You may request removal of your information from our database by contacting us.
  • Reselling Partners and Service Providers: Information from reselling partners, event organizers, review sites, and other third-party providers may be shared with us for marketing and service purposes.
  • Social Media and Public Sources: We may collect publicly available information from social media and other public sources to connect with you, improve our products, and address user feedback.

Purposes for Using Information

We use your information for various purposes, including:

  • Communicating with you about services, policy changes, and important notices.
  • Informing you about new products, services, and promotional offers.
  • Inviting you to participate in surveys and feedback sessions.
  • Managing your account and providing services, including data backup and restoration.
  • Understanding product usage and improving service quality.
  • Providing customer support and analyzing interactions.
  • Preventing fraud and illegal activities.
  • Expanding and analyzing records to identify new customers and improve offerings.
  • Administering websites and tracking visitor behavior to enhance user experience.
  • Improving marketing campaigns and making relevant suggestions.

Legal Bases for Collecting and Using Information

For individuals in the UK, our legal basis for processing personal data includes:

  • Contractual necessity.
  • Legitimate interests, which may not override your data protection rights.
  • Your consent, which you can withdraw at any time (note that withdrawal does not affect prior processing).
  • Compliance with legal obligations or protection of vital interests.

Your Choices Regarding Information Use

  • Opt-Out of Non-Essential Communications: You can unsubscribe from non-essential emails using the ‘unsubscribe’ link provided in those messages. Essential communications, such as account notifications and security alerts, will still be sent.
  • Disable Cookies: You may disable cookies through your browser settings, though this may affect website functionality.
  • Optional Information: You may choose not to provide or can modify optional profile information.

Information Sharing

We do not sell personal information. We share information only as outlined in this policy:

  • QuickZeros Group Entities: Internal access to information is restricted to employees and contractors on a need-to-know basis.
  • Third-Party Service Providers: Personal and aggregated information may be shared with service providers who support our operations, such as payment processors and analytics providers.
  • Domain Registrars: When registering domains, we share necessary contact information with registrars.
  • Reselling Partners: Information may be shared with authorized partners for contacting you about relevant products and services.
  • Marketplace Application Developers: When you interact with applications from QuickZeros marketplace, your details may be shared with the application developers.

Your Rights Regarding Your Information

If you are in the UK or elsewhere, you have the following rights:

  • Access: Request a copy of the information we hold about you.
  • Rectification: Update or correct any inaccuracies in your data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction of Processing: Limit the use of your data in specific situations.
  • Data Portability: Transfer your data to a third party in a structured format.
  • Objection: Object to the use of your data for certain purposes.
  • Complaints: File a complaint with the Information Commissioner’s Office (ICO) if needed.

Retention of Information

We retain personal information as long as necessary for the purposes outlined in this policy and as required by law. Once no longer needed, we will delete or anonymize your data. Backup copies are securely stored and isolated until deletion is feasible.

For any questions or concerns regarding this Privacy Policy, please contact us at privacy@QuickZeros.com.

Part II – Information Processed by QuickZeros on Your Behalf

Information Entrusted to QuickZeros and Its Purpose

1. Information Provided in Connection with Services:

When you or your organization (“you”) utilize QuickZeros services or request technical support, you may provide information that you control or that pertains to your customers and employees. This information could be stored on QuickZeros servers or transferred to us as part of a support request or service usage. This includes, but is not limited to:

  • Customer Data: Information about individuals or entities you serve.
  • Employee Data: Information about individuals who work for you, if you are a controller.
  • Processor Data: Data you manage on behalf of another party, such as customers.

This data may be stored on our servers, used in support requests, or transferred as needed for service provision.

2. Information from Mobile Devices:

Certain mobile applications offered by QuickZeros may request access to various features of your mobile device, including:

  • Camera and Microphone: For capturing images or audio.
  • Call History and Contacts: For syncing and communication purposes.
  • Photo Library and Files: For uploading and sharing files.
  • Location Data: To provide location-based services, like mapping and reminders.

You can control and disable access to this data through your device settings. The data accessed is used within the mobile application context and may be transferred to and associated with your account.

Note: All information entrusted to QuickZeros is collectively referred to as “Service Data.”

Ownership and Control of Your Service Data

1. Ownership:

You retain full ownership of your Service Data. QuickZeros ensures you have control over this data, including:

  • Access: Viewing and managing your data.
  • Sharing: Utilizing third-party integrations to share data.
  • Exporting/Deleting: Requesting the export or deletion of your data.

2. Data Usage:

QuickZeros processes your Service Data based on your instructions within our services. For instance:

  • Invoicing Service: Your data, such as customer name and address, is used to generate invoices.
  • Campaign Management Service: Email addresses from your mailing list are used for email campaigns.

Push Notifications

If you enable notifications on QuickZeros desktop or mobile applications, notifications may be sent through providers like Apple Push Notification Service, Google Cloud Messaging, or Windows Push Notification Services. You can manage or disable these notifications through your device or application settings.

Sharing Your Service Data

1. QuickZeros Group and Third-Party Subcontractors:

To deliver services and support, QuickZeros may involve other entities within the QuickZeros or third-party subcontractors. These parties may have access to your Service Data as necessary.

2. Employees and Independent Contractors:

QuickZeros employees and independent contractors may access your Service Data to:

  • Error Resolution: Identify and fix issues.
  • Spam Detection: Verify emails reported as spam.
  • Accuracy Verification: Validate scanned images for optical character recognition.

Access is restricted, logged, and audited, with privacy and security guidelines enforced.

3. Collaborators and Other Users:

When collaborating using our products, other users may see some or all of your profile information, such as your name and profile picture, depending on your collaboration settings.

4. Third-Party Integrations:

Enabling third-party integrations may allow those services to access your Service Data. Review their privacy practices before enabling such integrations.

5. Other Scenarios:

Additional scenarios where we might share your information are outlined in Part III.

Retention of Information

Your data remains in your account for as long as you use QuickZeros Services. Upon termination of your QuickZeros account, data will be deleted from the active database during the next scheduled cleanup (every 6 months) and from backups after 3 months.

Data Subject Requests

For individuals in the United Kingdom who believe we process their information on behalf of a customer, please contact the customer to manage your rights related to your personal data. We will assist our customers in responding to such requests within a reasonable timeframe.

Part III – General

Children’s Personal Information

QuickZeros does not knowingly collect personal information from individuals under 16 years of age. If we discover that a child under 16 has provided us with personal information, we will take steps to delete it. If you suspect that a child under 16 has shared personal information with us, please contact us at privacy@QuickZeros.com to request its deletion. If you process information about children, you are responsible for complying with applicable data protection laws.

Data Security

QuickZeros prioritizes data security and has implemented administrative, technical, and physical safeguards to protect your information. For details on our security measures, please review our Security Policy or contact us at security@QuickZeros.com.

Data Protection Officer

QuickZeros has appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. The DPO is registered with the Information Commissioner’s Office. For privacy-related concerns, you may contact our DPO at dpo@QuickZeros.com or write to:

Data Protection Officer
QuickZeros Limited
88 MacDonald Street
Birmingham, B5 6TN

Locations and International Transfers

Your personal information and Service Data may be processed, transferred, and stored in the United States, the European Economic Area (EEA), and other countries where QuickZeros operates. Transfers are governed by data protection agreements compliant with applicable UK laws. For details on these agreements, contact legal@QuickZeros.com.

Data Processing Addendum

To support your compliance with data protection obligations, QuickZeros is prepared to sign a Data Processing Addendum (DPA). Request a DPA by completing our form, and we will send it to you for your signature.

Automation and Artificial Intelligence

QuickZeros utilizes automation and AI technologies, such as regex parsing, template matching, and machine learning, to enhance productivity and predictive capabilities. We use anonymized Service Data to improve algorithms and develop models specific to your organization. Our AI technologies primarily rely on internal data and external sources.

Do Not Track (DNT) Requests

Currently, there is no standard governing the response to ‘Do Not Track’ (DNT) signals sent by internet browsers. As such, QuickZeros does not take specific action in response to these signals.

External Links on Our Websites

Our websites may contain links to third-party sites with separate privacy policies. We recommend reviewing these policies before sharing personal information. QuickZeros is not responsible for the privacy practices of these external sites.

Blogs and Forums

QuickZeros provides publicly accessible blogs and forums. Information shared on these platforms may be used to contact you with unsolicited messages. Exercise caution when disclosing personal information. Posts and profile information may remain even after account termination. To remove information from our blogs and forums, contact privacy@QuickZeros.com.

Social Media Widgets

Our websites include social media widgets (e.g., Facebook “like” buttons). These widgets may collect data such as IP addresses and browsing activity. Your interactions with these widgets are governed by the privacy policies of the respective companies.

Disclosures in Compliance with Legal Obligations

QuickZeros may disclose personal information and Service Data to comply with legal requirements, such as national security laws or legal processes.

Enforcement of Our Rights

We may disclose information to prevent fraud, investigate illegal activities, enforce agreements, or ensure user safety.

Business Transfers

In the unlikely event of a business sale, acquisition, or merger, we will ensure the acquiring entity honors our commitments to you. We will notify you of any ownership changes and how they affect your personal information and Service Data.

Compliance with This Privacy Policy

We strive to ensure that your personal information is used in accordance with this Privacy Policy. For concerns or inquiries about our privacy practices, contact privacy@QuickZeros.com. We will address your concerns and coordinate with regulatory authorities if necessary.

Notification of Changes

We may update this Privacy Policy and notify you via service announcements or email. Significant changes affecting your rights will be communicated at least 30 days in advance. Continued use of our services after policy updates signifies your acceptance of the revised terms. For minor changes, we do not provide email notifications. Regularly check our Privacy Policy page for updates.

Access it for free, forever

Try now